Customer Care

If your appointment required a deposit: Modify, reschedule, or cancel without fee up until 2 hours before your appointment. Cancellations within 2 hours (or no-shows) will incur a 100% charge for the scheduled services. If your appointment did not require a deposit: Modify or reschedule without fee up until 24 hours before your appointment. Cancellations within 24 hours (or no-shows) will forfeit the full deposit that was provided during booking.​ Illness If you're feeling ill, exhibiting symptoms, or are feeling uneasy about exposure — please cancel in accordance with our Cancellation Policy to avoid any fees, as they do still apply.​​ * Effective February 2016 * Applicable taxes will be retained and remitted

Navigate to our client portal or click "manage appointment" from your confirmation email. Otherwise — contact us via phone or email. The time stamp of your message will be used to determine the time of notice if you can't reach us right away.

We allow a 10-minute grace period for late arrivals. Beyond that, services may need to be shortened or rescheduled to stay on time for other guests. Full service pricing still applies, and unattended appointments are considered no-shows under our Cancellation Policy.

We stand behind our work. No Chip, Dip, and Artificial Nails are covered under our Wear Well Policy for 7 days and should last beautifully with proper care. If you notice any chipping or lifting within the first week, please reach out and we’ll be happy to schedule a complimentary repair. Please note that accidental damage or misuse falls outside the scope of the policy and may require a paid repair — (see removals for pricing).